Dispute Resolution
Since Finance Select commenced business in 1992, not a single written complaint has been received or made to an external body. Neither has there been any substantial verbal dispute - but that doesn't mean we don't facilitate dispute resolution services. It is a requirement of our Credit Licence. Finance Select strongly endorses and upholds the legal obligation we hold to represent you, our client. It is this relationship that gives you a distinct advantage over using a lender's representative (e.g. bank manager or mobile lender).
If you feel that our actions or non-actions have caused grievance or loss, you should pursue the following course of action.
Step 1 - Talk to Us
Most issues can be resolved on the spot. We are always contactable and available to talk. It's in the interests of you and us that the complaint does not proceed beyond that point. We will endeavour to fix the issue with a view to holding on to your business and providing your desired result.
You are welcome, but not required to put your complaint in writing. Either method will receive the same priority and attention. To lodge a complaint you can phone Steve McClure on (02) 4628 4470 or email us (click link to access complaints address).
Step 2 - Seek Independent Advice
You are entitled to seek external advice. Make sure that it's from a source that is not only qualified to provide such advice, but can also provide information and opinions that can be relied on should we decide to resist or contest the complaint.
Step 3 - The Credit Ombudsman Service Ltd (COSL)
If the problem can't be solved, you may wish to contact the Credit Ombudsman Service. It is a free and independent service that aims to assist members (such as Finance Select, member no. 403097) and their clients to resolve complaints. The service impartially assesses the information provided by both parties, allowing each to respond and make a decision if resolution cannot be achieved.
Finance Select supplies brochures to clients with the details of the service. Contact details of the Credit Ombudsman Serrvice Ltd appear in the panel on right.
If you feel that our actions or non-actions have caused grievance or loss, you should pursue the following course of action.
Step 1 - Talk to Us
Most issues can be resolved on the spot. We are always contactable and available to talk. It's in the interests of you and us that the complaint does not proceed beyond that point. We will endeavour to fix the issue with a view to holding on to your business and providing your desired result.
You are welcome, but not required to put your complaint in writing. Either method will receive the same priority and attention. To lodge a complaint you can phone Steve McClure on (02) 4628 4470 or email us (click link to access complaints address).
Step 2 - Seek Independent Advice
You are entitled to seek external advice. Make sure that it's from a source that is not only qualified to provide such advice, but can also provide information and opinions that can be relied on should we decide to resist or contest the complaint.
Step 3 - The Credit Ombudsman Service Ltd (COSL)
If the problem can't be solved, you may wish to contact the Credit Ombudsman Service. It is a free and independent service that aims to assist members (such as Finance Select, member no. 403097) and their clients to resolve complaints. The service impartially assesses the information provided by both parties, allowing each to respond and make a decision if resolution cannot be achieved.
Finance Select supplies brochures to clients with the details of the service. Contact details of the Credit Ombudsman Serrvice Ltd appear in the panel on right.
